Recommended when you’re experiencing

• Suspected handpiece malfunction

• Reduced energy output or inconsistent firing

• System alerts, error codes, or warnings

• Determining repair vs. replacement viability

What to Expect:

• Live video review of the laser system or handpiece

• Diagnostic guidance from an experienced laser engineer

• Clear recommendation on next steps

• Coordination for repair, shipment, or escalation to on-site service

Recommended when you’re experiencing

• Critical or revenue-impacting downtime

• Multiple laser systems or complex configurations

• Practices requiring immediate hands-on evaluation

• Situations where remote diagnostics are insufficient

What to expect:

• On-site diagnostics and performance testing

• Full system and handpiece evaluation

• Determination of repair viability

• Coordination for repair, transport, rental, or replacement