.png)
%20(6).png)
%20(5).png)
%20(4).png)
%20(1)_edited.png)
.png)
.png)
This Is for You If You’re Experiencing Any of These Clinical Signals
-
Unusual noises, overheating, or cooling irregularities — often arising from airflow obstruction, worn internal fans, or power delivery stress.
-
Handpiece misalignment or erratic beam shape can lead to uneven or suboptimal treatment results.
-
Persistent calibration issues or frequent error codes that resist simple resets or routine maintenance.
-
Declining treatment effectiveness, where patients require longer sessions or multiple passes for results that were previously achieved more efficiently.
-
Damage from handling, impacts, or high shot counts, including internal misalignment or wear that can’t be resolved with basic cleaning or part swaps.
Aesthetic Laser Repair & Service
An Alternative to Manufacturer Service
Manufacturer (OEM) laser repair is often costly, time-intensive, and not designed with clinical downtime or revenue impact in mind. In many cases, practices are required to wait extended periods for diagnostics, parts approval, and service scheduling—while treatment rooms remain offline.
We provide an independent repair pathway focused on restoring performance efficiently, safely, and transparently—without unnecessary delays or full system replacement when it isn’t clinically or technically required.
Our Engineering Team
Our team is composed of experienced laser engineers and technical specialists who focus exclusively on medical and aesthetic laser systems. We work directly with practices to diagnose performance issues, repair critical components—especially handpieces—and guide equipment decisions with patient safety, uptime, and long-term reliability in mind.
Kenneth Martorelli Sr.
Founder & Senior Engineer
Specializes in on-site diagnostics, system calibration, and handpiece troubleshooting for aesthetic laser platforms. Experienced in supporting clinical workflows and coordinating repairs, rentals, and replacements when required.
Keith Stechow
Senior Engineer
Focused on component-level repair, preventative maintenance, and performance optimization for medical laser systems. Works closely with clinics to extend equipment life and reduce unnecessary replacements.
Consulting Options
Video Diagnostic & Discovery Consultation
A remote diagnostic session with one of our laser engineers to review symptoms, error codes, performance issues, and handpiece behavior.
What's Included:
-
Live video review of the system or handpiece
-
Diagnostic direction and next steps
-
Shipping Coordination Repair, Transport or Swap
Diagnostic Review
We assess reported symptoms such as inconsistent energy output, cooling issues, handpiece faults, or system alerts to determine the likely root cause.
Repair Viability Assessment
Our engineers determine whether the issue can be repaired, refurbished, or if replacement or rental options should be considered to maintain clinical continuity.
Next-Step Planning
You receive clear guidance on recommended actions—repair, swap, rental, or replacement—along with estimated timelines and logistics.
Fast Execution
Laser downtime directly impacts patient scheduling and revenue. Our diagnostic process is designed to quickly identify whether a system or handpiece can be repaired, refurbished, or stabilized—often without waiting weeks for OEM service availability.
Decades of Experience
Our engineers have extensive hands-on experience with medical and aesthetic laser systems across major manufacturers. This depth of knowledge allows us to diagnose issues at the component and handpiece level—not just at the system surface.
Cost Effective Option
Manufacturer service programs are often expensive, slow, and not designed around clinical uptime. We provide a practical alternative that prioritizes repair viability, transparent options, and reduced total service cost—without compromising safety or performance.
Choose Your Consultation
Remote Video Consultation
What this is best for:
-
Suspected handpiece malfunction
-
Reduced energy output or inconsistent firing
-
Error codes or system warnings
-
Determining repair vs replacement viability
What to expect:
-
Live video review of the system or handpiece
-
Diagnostic guidance and recommended next steps
-
Coordination for repair, shipment, on-site service, or rental
Consultation fee is fully credited toward any approved repair, replacement, or rental.
On-Site Engineer Visit
What is this best for:
-
Fastest Turnaround
-
Located in the North East
-
Multiple Lasers
-
Practices requiring immediate downtime mitigation
What to expect:
-
On-site diagnostics and performance testing
-
Determination of repair viability
-
Coordination for repair, transport, rental, or system replacement
Consultation fee applies toward any approved repair, replacement, or rental.